NIKHIL VIMALA MURALEEDHARAN, VELLAIYAN PERUMAL VELMURUGAN. Quantifying Digital Transformation Impact on Customer Service Automation in SMEs Using Knowledge Management Approach. Journal of Daoist Studies, [S. l.], v. 19, n. S2, p. 1603–1631, 2026. Disponível em: https://journalofdaoiststudies.org/index.php/journal/article/view/438. Acesso em: 26 jul. 2026.